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Building an Effective Digital Marketing Foundation

January 23, 2014 By Jonathan Jeter Leave a Comment

Image representing Forrester Research as depic...
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James McCormick, Senior Analyst – Forrester Research
[email protected]
@JFMcCormick

Here are my notes for the Digital Velocity conference

  • The customer insights challenge
  • A blueprint for digital marketing
  • Assessment of suite adopters
  • Strategies for success

The Changing Customer Behavior

Read the rest of Building an Effective Digital Marketing Foundation

  • The number of ways customers engage had exploded
  • Digital channels dominate (Google, Amazon.com, store website, search engines, etc.) Only offline channels are family/friends and physical store.
  • The digital landscape is changing – tablets and phones
    • Websites are now getting more traffic from tablets than smartphones
    • Internet users view 70% more pages on a tablet than a smartphone
  • Customers’ multi-channel behavior is complex (across phone, PC and tablet) – 22% engage multiple channels simultaneously
  • Multiple devices have given birth to the always addressable customer
    • Multiple devices
    • Frequent Access
    • Multiple locations

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Filed Under: Internet Marketing Tagged With: Access Multiple locations, addressable customer Multiple, adoption success Realization, application integration Execution, Audience management, Big Data, Big Data challenge, Business, Business Finance, campaign management, capabilities Delivers measurements, capabilities Digital Marketing, Channel Intelligence, channels Channel approach, CI professionals CI, Collaboration Planning Resources, complete suite Services, conference notes, Content Management, Core Data, Cross-Channel Intelligence, CrunchBase James McCormick, customer analytics culture, Customer Behavior, Customer data model, customer experience, Customer experience Adoption, Customer Insights, Customer Insights Challenge, Customer Intelligence, Customer Recognition Management, data core capabilities, Data Core Data, Data management, different ways, Digital channels, Digital Integration Stage, Digital marketing, digital marketing Assessment, digital marketing suite, digital suite capabilities, digital suite program, Digital Velocity, Digital Velocity conference, Effective Digital Marketing, Effective Digital Marketing Foundation, Email Content Management, Forrester Research, Forrester Research jmccormick, Google, Improving customer experience, Integration Channel, Interactive memory Management, internet users, James McCormick, management External applications, management Integration Channel, management Workflows Data, Marketing, Marketing Suite Implementation, marketing suite Tools, multichannel approach Building, multiple channels, multiple devices, off-the-shelf marketing suite, paid search, Preference Management Optimization, processes Demands resources, search Audience management, Search Engine, Search engines, Senior Analyst, sequence Multiphase adoption, Services vendors Suite, Social Issues, Software vendors, suite adopters Strategies, suite adoption, suite capabilities Hub, Technology Internet, well-defined digital strategy

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