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Director of Application Development

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Home Archives for User Interface / User Experience Design

The Science of Good Design: A Dangerous Idea at #SXSW2012

March 13, 2012 By Jonathan Jeter Leave a Comment

Tuesday, March 13, 2012 at the South by Southwest Interactive Conference in Austin, Texas #sxsw #Dangerous #SXDangerous
by Ben McAllister (Assoc Creative Dir – frog design)

Richard Feynman - Image via Wikipedia

Research is about informing decisions.

“The Research” – the data doesn’t speak for itself. Someone should interpret it.

The Science of Certainty vs. The Science of Wonder

Scientism vs. Science

The Blind Spot: Science and the Crisis of Uncertainty by William Byers

Different kinds of research are very different from each other, there is a broad spectrum.

Hard sciences have laws that predict things with a large degree of certainty.

Social Sciences have experiments.

At the other end of the spectrum, we have “looking at stuff”. In design, we don’t do a lot of real scientific studies.

Cargo Cult Science – Richard Feynman’s Commencement Speech at CalTech

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Filed Under: User Interface / User Experience Design Tagged With: Assoc Creative Dir, Austin Texas, Ben McAllister, broad spectrum, California Institute of Technology, Cargo Cult Science, Certainty vs, Commencement Speech, conference notes, dangerous, Dangerous Idea, design opening party, frog design, Frog Design Inc., good design, Hard sciences, large degree, real scientific studies, Social Sciences, South by Southwest, South by Southwest Interactive, South by Southwest Interactive Conference, Southwest Interactive Conference, SXSW, SXSW Notes, SXSW2012, SXSWI, The Blind, the South by Southwest, William Byers, Wonder Scientism

Jared Spool – Mobile & UX: Inside the Eye of the Perfect Storm

June 1, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 23, 2011

 

h2. Mobile & UX: Inside the Eye of the Perfect Storm

Session 1 – Jared Spool

The UX aspect of mobile has really exploded recently.

Examples:

My Coke Rewards – mobile site had to have Flash. Excluded all iPhone users.

Fox Weather “Alternate content should be placed here.”

MikePanetta.com – QR code on sign, but no mobile site.

Mariott Hotel – connect to wifi via mobile

h3. Sturgeon’s Law

Theodore Sturgeon “90% of everything is crap!”

United airlines email link to 404 page

Coke has fixed the flash problem, but shows the entire site when user is trying to input a code.

You would think by now that we now how to show sites on mobile now, but companies still have issues: verizon wireless, att, apple, air canada

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Filed Under: User Interface / User Experience Design Tagged With: Activity vs, Additional skills ethnography, Alternate content, analytics marketing technology, Apartment building, baby steps, bar code, basic expectations, Coke Rewards, customer keeps, Customer Support User, Denver Airport, Disney Six Flags, entire experience, Excitement Generators, Experience Design Skills, experience vision celebrate, Fox Weather, great learning opportunity, groupon excitement generators, Information architecture, Interaction design copy, Investment Performance Payoff, iphone users, Jared Spool, Keep adding, Law Theodore Sturgeon, major design failure, Mariott Hotel, methods soft skills, mobile h3, mobile site, My Coke Rewards, new york times, odd little things, page coke, Perfect Storm, Perfect Storm Invest, Perfect Storm Session, practices information design, process management user, QR Code, qr codes, risks jared spool, ROI social networks, Same thing, second test, Six Flags, Social network, social networks, Sturgeon's Law, team member, Technology Internet, testing remote usability, Theodore Sturgeon, Today Good examples, Two-way rating, UI, UIE, UIE Web App, UX, UX aspect, verizon wireless, web app, Web App Master, Web App Master's Tour

Jared Spool – The Essential Principles behind Great Design Principles

May 27, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 24, 2011

Jared Spool, CEO & Founding Principal of User Interface Engineering and co-author of Web Anatomy, started the session by showing examples of web sites that had serious usabilities. Some of the designs were attractive, but did not serve the users needs. In most examples, the user had to click multiple items or jump back and forth between pages or flyouts (a process he referred to as “pogo-sticking”) to find the information that would help them make the decision they were supposed to make to allow them to continue with the process. The takeaway was that when we encounter a problem in our application that hinders users, we should strive to help people make a choice in the easiest way possible.

Dieter Rams

Dieter Rams was the first person to create a standardized set of design principles, which are as follows:

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Filed Under: User Interface / User Experience Design Tagged With: aesthetic makes, afternoon select scenarios, bad design, confidence small things, Critique Design, customization value, Design Create, design elements, design exploration, design principle help, design principles, design visit, desktop design principles, Dieter Rams, discoverability ux, easiest way, environmentally friendly, Essential Principles, exception cases, field research, future release, generic design principles, good design, good design principle, Great Design Principles, hair appointment, half-day visits, individual design decisions, innovative makes, Jared Spool, little design, Many times, Microsoft Vista, mini-project creative brief, multiple items, online design principles, qeustions personalization, quick field research, receptionists select personas, Research-Based Principles, Select Principles, standardized set, team member, team members, Technology Internet, top-priority projects, UI, UIE, UIE Web App, User Interface Engineering, users needs, UX, Web Anatomy, web app, Web App Master, Web App Master's Tour, Web application, Web Design and Development, web site, Windows 7, world wide web

Mike Lee – AARP: Designing a Strategy for Organizational Transformations

May 24, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 24, 2011

AARP has been around over 53 years.

AARP has 38 million members.

AARP.org 6 million UVs per month. Over 1 billion page views per year.

Betty White is the new spokesperson for AARP.

Focus all traffic in to AARP.org, but then syndicate content to partner sites, blogs, social networks and mobile devices and platforms.

AARP is mostly printed based. AARP magazine goes to 54 million subscribers. 300 versions of the magazine sent out 6 times a year.

TV+Radio syndicated television and radio shows

Web – Major Web Site

Mobile – not quite there yet

Print group creates xml feed to export to web.

AARP Mobile Web Adoption Rate

Since 2009, mobile traffic to the site has increased 2050%. Apple devices 66%, Android 23% and growing.

Read the rest of Mike Lee – AARP: Designing a Strategy for Organizational Transformations

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Filed Under: User Interface / User Experience Design Tagged With: AARP magazine, AARP Mobile Web, aarp.org participates, Adoption Rate, app developer, Apple devices, Application programming interface, Archos TV+ Portable Video Player (PVP), articles member login, Betty White, bottle rocket, card mike lee, casual games, CMS Twitter Facebook, code apis, Content Strategy, different platforms, feature phone usage, Flagship App Web, Global Business Network, Innovation Modes, Latest videos, latest wcms articles, Major Web Site, Mike Lee, mobile apps, mobile device, mobile devices, mobile traffic, mobile web, new spokesperson, Organizational Transformations, page views, partner sites, phone numbers, Print group, radio shows web, Site channels, site components, Social network, social networks, Social Security, Technology Internet, topic button, UI, UIE, UIE Web App, UX, Vote SMS campaign, Web Adoption Rate, web app, Web App Master, Web App Master's Tour, Web content, Web Content adaptation, web site, Web site components, world wide web, xml feed

Luke Wroblewski – Designing Mobile Web Experiences

May 24, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 24, 2011

Convincing Clients to Care

Luke Wroblewski - Designing Mobile Web Experiences
Luke Wroblewski - Designing Mobile Web Experiences

Prediction in 2009 that smartphones would outsell PCs in 2012, it happened in 2010.

Home usage of PC since 2008 has decreased 20%

November 2010 – visits to web-based email sites decreased 7% and people accessing email on mobile devices increased 36%

Twitter – 40% of all tweets are sent via mobile; 16% of new users start on mobile. Top 2 Twitter mobile clients – twitter.com, m.twitter.com, sms

Facebook – 33% of users use mobile via Facebook mobile website, and clients on phones

Mobile phones will overtake PCs as the most common Web access devices worldwide by 2013

Shift from what was the personal computer (PC) to what is the personal computer (smart phone).

Capabilities & Constraints

Capabilities

Location Systems: GPS, WiFi, Cell Tower Triangulation

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Filed Under: User Interface / User Experience Design Tagged With: Best Practices, books.alistapart.com luke wroblewski, border-radius rgba color, Cascading Style Sheets, Cell Tower Triangulation, comfortable reach zone, Constraints Capabilities Location, Constraints small screen, correct interaction element, dead end menu, design elements, excessive navigation menus, Facebook mobile website, fingers sensors flickr, Focus Maintain clarity, gmail.com mobile, important two sets, Luke Wroblewski, media queries, mobile browsers, mobile device, mobile devices, mobile helps, mobile navigation elements, Mobile phone, Mobile phones, mobile site, mobile tends, mobile web, Mobile Web Experiences, Mode Fluid Fills, navigation links, Network constraints, page menu, physical control proximity, picture designing, Practices Mobile Behaviors, responsive design, Responsive Design resolution, responsive design trim, Screen On Tap, single navigation action, small navigation elements, Swipe Separate Screen, text-shadow box-shadow gradients, thumbs in-context navigation, touchable touch target, Twitter mobile clients, UI, UIE, UIE Web App, UX, vs global navigation, Web access devices, web app, Web App Master, Web App Master's Tour, web-based email sites, width reduce push, width viewport tag

Kate Brigham – PatientsLikeMe: Adventures with Data Visualizations

May 24, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 24, 2011

Kate Brigham - PatientsLikeMe - Adventures with Data Visualizations
Kate Brigham - Adventures with Data Visualizations

8 in 10 internet users have looked online for health information

patientslikeme helps patients track chronic conditions and learn from the experience from other people who are experiencing the same symptoms, medications and conditions

People share stories as part of a typical conversation. PatientsLikeMe tracks all data about members by translating stories into data.

Given my status, what is the best outcome I can hope to achieve and how do I get there? – establish a baseline for member engagement

Make it easy for people to create data

If you’re asking people to invest time and energy to give you the data, let them know how it will benefit them.

Don’t be afraid to experiment.

Make forms easy

Start with questions that are easy to answer and don’t use jargon…

Read the rest of Kate Brigham – PatientsLikeMe: Adventures with Data Visualizations

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Filed Under: User Interface / User Experience Design Tagged With: accurate term, Amyotrophic lateral sclerosis, Ask an Expert, Benjamin Heywood, best outcome, Chronic (medicine), chronic conditions, Clinical trial, data accuracy, data users, Data Visualizations, digestible pieces, Divide data, health information, help users, internet users, Kate Brigham, large amounts, member engagement, PatientsLikeMe, Paul Wicks, questions visitors, simpler components, single question, Technology Internet, Technology Review, text labels, typical conversation, UI, UIE, UIE Web App, user answer, UX, visual cues, web app, Web App Master, Web App Master's Tour

Steve Portigal – Design Fieldwork: Uncovering Innovation From The Outside In

May 24, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 24, 2011

Steve Portigal - Design Fieldwork - Uncovering Innovation From The Outside In
Steve Portigal - Design Fieldwork

Main Topics

  1. How insights from users can impact our designs
  2. How to gather those insights

Be a methods-polygamist

Choose, mash-up or create methodology based on the problem, integrate (Triangulate) with other methods, Create a library of methods and artifacts (screeners, interview guides, stimulit, storyboards, etc.) You can even create new ones and make it up as you go.

Different methods work together.

Innovation means getting beyond pain points

Users may not actually know what is causing the problem.

Pain points may not really be that painful anyway

Satisficing (Herbert Simon – 1956) refers to our acceptance of good enough solutions.

thereifixedit.com

Fieldwork leads to refined beliefs about customers

“You are not your user.” It’s good to realize that you are different than your users/clients, but it’s also necessary to realize similarities and commonality.

Read the rest of Steve Portigal – Design Fieldwork: Uncovering Innovation From The Outside In

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Filed Under: User Interface / User Experience Design Tagged With: blank post, broad post-it voting, check typical timelines, clearer picture, Design Fieldwork, design research study, development analysis break, development cycle study, Different methods, everybody votes, Faroe Islands, field guide, fieldwork experience, Fieldwork highlights, fresh look, good enough solutions, Herbert Simon, homework stimuli, in-field debriefing synthesis, interview guide, Knowledge Management, large assignment, logical sequence, Main Topics, methods interview tasks, methods-polygamist choose, networks snowball, new ones, organizational goals analytics, pain points, pain points users, Pakin Atoll, participation demonstration role-playing, Problem Formulation, project lifecycle, recruiting agency, requested solution, Small group ranking, smaller bites, Social network, social networks, Social Sciences, specific methodology requirements, Steve Portigal, tighter timeframes, Topline Report, Typical Timelines, typical user, UI, UIE, UIE Web App, Use existing ideas, Use fieldwork, UX, web app, Web App Master, Web App Master's Tour

Bill Scott – Designing for Mice and Men

May 24, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 23, 2011

Bill Scott from Netflix – Designing for Mice and Men
Bill Scott, Netflix – Designing for Mice and Men

Bill has been in the industry for a long time, at Sabre, Yahoo! and now Netflix.

Challenge is designing across devices: web, mobile, tablets & TV. Iteration changes based on devices. In Canada, they don’t even have a queue.

People like to make lists.

Chaos – 400 SKUs (devices) can run Netflix. Different manufacturers can create different NetFlix experiences. Using HTML5 for all platforms. Using Webkit (QT Webkit, Skia Webkit, iOS Webkit) Takes advantage of the same engineering team to create for most devices.

Server-driven dynamic UI

Webstyle release vs CE firmware updates

Support A/B Testing

Controlled Variances

Managing Across Platforms

Read the rest of Bill Scott – Designing for Mice and Men

  • portability layer (html5)
  • vary the experience across platforms
  • design for user posture, input capabilities, navigation styles and display capabilities

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Filed Under: User Interface / User Experience Design Tagged With: actual execution, app store, artificial constructs, Bill Scott, Change blindness, change focus attention, Content drives, delight simulate physicality, design principles, different netflix experiences, display capabilities, Dynamic Multi-Bulk Rater, dynamic ui webstyle, engineering team, experience cushion, input capabilities, Invitation Advances, IOS (Apple), Iteration changes, Joe Hewitt, Kids Netflix site, Kindle broken metaphor, Larger box shots, long time, maintain flow, maintain flow change, navigation styles, phone app, physical dimension, physical spinart, platforms design, Platforms portability layer, Product Issues, QT Webkit, Reward Moments, similar action invitations, Skia Webkit, Stock-keeping unit, Technology Internet, Testing Controlled Variances, Touch-Hold Moments, Twitter apps, Twitter iPad app, UI, UIE, UIE Web App, Use directness, Use metaphors, user posture, UX, vs ce firmware, web app, Web App Master, Web App Master's Tour, web vs, web vs touch, |input|posture|navigation|display web| tablet|

Julie Zhuo – Facebook: Data-Informed vs. Data-Driven Design Decisions

May 23, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 23, 2011

Julie Zhuo – Facebook - Data-Informed vs. Data-Driven Design Decisions
Julie Zhuo – Facebook - Data-Informed vs. Data-Driven Design Decisions

Facebook likes the start-up culture. They believe in small teams: photos, engagement, etc. Each team is treated like a small company with a product designer, researcher, engineers & a product manager.

Facebook uses data to form a lot of the decisions that are made. Data helps understand how users use product and how they can be optimized.

Facebook had great ideas, built products and then left them to move on to the next thing.

Photos

Were using an old photo uploader tool built in Java, didn’t work well and was poorly designed. Built their own tool, which required a plugin. Tested it and only 34% users successfully uploaded photos. Went back to the drawing board. Research showed that people were bailing at the plugin install step.

Read the rest of Julie Zhuo – Facebook: Data-Informed vs. Data-Driven Design Decisions

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Filed Under: User Interface / User Experience Design Tagged With: big risks, certain metrics-oriented projects, complete deletion, Composer text box, Data-Driven Design Decisions, Data-driven programming, Deactivation page, deactivation vs, different options, drawing board, Facebook health dashboard, Facebook users, Friend invitation form, great decisions, great ideas, greatest risk, Julie Zhuo, life change, little bit, local business, local businesses, Numerical data, old photo uploader, Online Communities, pages product, photo users, plugin install step, product designer, Pure metrics, Qualitative data, Qualitative testing, quantitative data, risky decisions, road maps, San Jose, Sanity check, small teams, Social Media, social media teams, Social network, start-up culture, success rate, successful experiments, UI, UIE, UIE Web App, Use data, user interaction, UX, valuable change, web app, Web App Master, Web App Master's Tour, Web application, web site, well-known small business

Josh Clark – Mobile Apps: Native or Web-Based?

May 23, 2011 By Jonathan Jeter Leave a Comment

UIE Web App Master’s Tour – Seattle, Washington – May 23, 2011

Josh Clark (author of TapWorthy) – Mobile Apps-Native or Web-Based
Josh Clark – Mobile Apps-Native or Web-Based?

Josh Clark, Author of TapWorthy

Mobile Apps

Mobile is growing quickly, with many platforms (many cultures)

App design needs to take mobile culture into accounts, how to develop for a iPhone user vs Android user, etc.

Read the rest of Josh Clark – Mobile Apps: Native or Web-Based?

Blackberry still has 40% of the global enterprise

  • Text-centric
  • low browser activity (blackberry browser has sucked until recently, when they adopted webkit)
  • how does your app fit into a text heavy culture

iPhone

  • active
  • high browser activity
  • spenders (big buyers – 70% of ebays mobile commerce is iPhone; eBay accounts for 25% of mobile commerce)
  • older, wealthier
  • according to OKCupid, iPhone users have more sex

Android

  • it’s about the technology
  • it’s about tools and features
  • customization
  • cutting edge
  • technically-proficient, customized

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Filed Under: User Interface / User Experience Design Tagged With: Android, App design, app fit, app market, app store, app store approvals, Apple, articles josh clark, browser activity, content delivery, customization cutting edge, design-neutral content delivery, different apps, dumbed-down apps, ebays mobile commerce, Ethan Marcotte, heavy culture iPhone, IOS, iPhone, iPhone user vs, iphone users, Josh Clark, leader windows phone, market leader, Microsoft Windows, mobile apps, mobile commerce, mobile cultures, mobile developers, mobile device, mobile devices, Mobile Mindsets, Mobile phone, Mobile phones, mobile platforms, mobile site, mobile web, Mobile Web Design, mobile web site, native app, new business models, PhoneGap, real winner, Reference Web UX, Responsive Web Design, sex android, single platform winner, Slower Clunky Graphics, TapWorthy Mobile Apps, Technology Internet, text message apps, Text-centric low browser, top-selling smartphone platform, Unnecessary content, vs native app, weaknesses great expectations, web app, Web App Master, Web App Master's Tour, Web application, Web apps, Web Design, web site, Web UX, web vs, Web vs Mobile, web vs native app fight, Windows Mobile, younger lower cost

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